Kansas City Hot Tub Expo- Buyer Beware

The Many Problems with Hot Tub & Swim Spa Expos:

Buyer beware of the KCI Expo Center hot tub and swim spa blowout coming to Kansas City this weekend!

Many of the traveling hot tub shows use misleading advertising that suggests that the best savings on hot tubs can only be had this weekend at this “spa show”. This is simply not true. Consumers are fooled by over inflated regular prices and massive discounts which give the appearance of huge savings. It’s these gimmicks and false advertising that trick consumers into thinking that they are getting a deal when in fact they are overpaying.

We are confident that if you don’t get caught up in the hype and do your homework then you can find a similar quality or better quality hot tub equipped the same way for less from a local hot tub dealer. At the end of the day you have to ask yourself if you are absolutely prepared to hand someone from out of town, that you just met, thousands of dollars of your hard earned money without taking a little extra time to shop and compare to make sure you are, in fact, getting a good deal.

Many customers that buy at these events are given the impression that they are getting a great deal and buying from a big local company that’s going to be there for them every step of the way but eventually come to the conclusion that they just made a large purchase from a company several thousands of miles away with no real local service or support. Below is a list of questions we would recommend you ask before purchasing or putting a deposit down on a hot tub;

1. Does this company have a local store in the area that you can walk into if there is any sort of issue or conflict before, during, or after delivery (warranty)? If the answer is “no” then I would steer clear. If yes, then, how long have they been in business? We would suggest a local dealer with at least 3 years in business and good reviews. Also steer clear of answers from out of state dealers like “we have a local service company that takes care of our warranty support” or “we have a local delivery company that handles our deliveries”. These outsourced companies are inferior and generally give poor service as they do not get paid much to handle this type of work. It is important to note that the profit is always in the hot tub sale and not in the service especially while the hot tub is under warranty and that many dealers subsidize their service and warranty expenses from the profit in the hot tub sale. If an out of state dealer (hot tub show promotor) makes all of the profit on the sale but outsources the delivery piece to a local entity then you can generally expect very poor customer service.
2. Is there somewhere you can “wet test” the spa in order to try it before you buy it? We would highly recommend a wet test and if you purchase a hot tub from a traveling show over the weekend and they pack up and leave on Monday then where do you guy if you want to take it for a test run if there is no local store

Icon Pools low-pressure salespeople take their time to get to know your needs & wants. We have two convenient locations in Kansas City that can provide delivery options, help with set-up, warranty work, water testing, chemical sales, and the ability to call us or stop by any time for advice. We are here to help you find the best spa for your lifestyle and your budget and we'll be here long after the sale to provide service, chemicals, and support.

Hot Tub & Swim Spa Expos are well known throughout the industry to be a scam. We hate to see people being taken advantage of and left with a poor quality hot tub that becomes more of a burden than a stress reliever. Save yourself the money, time & frustration and avoid these expos at all costs.

Check out our wide selection of Quality Coast Spas at Icon Pools!